Frequently Asked Questions (FAQs)

General Questions

What products does AGROB India offer?

We offer a wide range of natural wellness products including herbal teas, oleoresin extracts, and high-purity Himalayan Shilajit resin. All our products are lab-tested, EU-compliant, and crafted in our GMP-certified facility.

.How do I become an AGROB customer?

Registering for your personal area is very easy. You can also register without ordering anything immediately. For this purpose, click simply on Log or Register. Then enter your email address and your chosen password and complete the registration.

I’ve forgotten my password

If you have forgotten your password, just click on the “Forgot your password?” Link when registering. and enter your email address in the window that opens. Immediately afterwards you will receive an email from us in which you will find a link to change your password. Please click on this link or copy the URL into your browser to access the page. Now you can assign a new password for your customer account. Your old password only loses its validity once you have entered a new password.

I have forgotten my email address or can no longer reach it.
If you have forgotten which email address you have stored in your account, please contact us at agrobteam@gmail.com

My name / address has changed.

You can quickly and easily  change your name and address yourself under My Account. There you can also easily save additional delivery addresses in your personal address book.

Can I see my account details and order details?

Yes, under My Account  (simply log in with your email address and password) you can view and check all personal information at any time. There you can, for example, track the current status of your orders via the shipment information, change your delivery address or email address and manage information services such as newsletters. 

Can I change the delivery address or payment method after ordering?

You cannot change the payment method or delivery address after submitting the order.Payment & Invoice

What payment methods do you accept?

We accept credit cards, Direct Bank transfer.

Credit Card/DebitCard

You can pay with VISA,  MasterCard  or American Express credit cards. Simply select Credit Card/DebitCard category as the payment method during the ordering process. With the latest encryption techniques, such as the Secure Socket Layer (SSL) and the 3D Secure process, we guarantee the highest level of security. All order and credit card details are only transmitted in encrypted form.

When ordering, we need the card number, the validity and the CVV number, you can also find this three- or four-digit number on bac side of your credit card. Secure payments thanks to extra protection We support Verified by VISA and the MasterCard SecureCode. The cardholder’s data is protected by an additional authentication. This means that misuse of your card data is almost impossible. When paying for purchases on the Internet, an additional query mask for your host bank opens. There you will be asked to enter your personal authentication code. The host bank verifies this code and approves the transaction.

Is cash/pay on delivery possible for the orders?

No, unfortunately, we do not accept any payment on delivery. All the payments are done while placing an order. 

How do I get my invoice?

The invoice will be stored for you under My Account . You will receive an email from AGROB as well as soon as you make an order online.

Shipping

Where do you ship?

All our orders are currently been shipped in throughout European countries and India. We will soon be expanding to other Asian and North American countries.

How long does it take to ship my order?

It depends upon location to location, but usually all orders are delivered within 3-4 weeks.

Do you offer fast shipping?

Yes, some of our partners offer express delivery with additional charges. You can choose this option while purchasing any products online from our website.

How can I track my package?

You can log in to your AGROB account and click on “order status” to see the current status of the order. If you know your order number, you can click on the respective Delivery Partners’ of AGROB and track your shipments details from their sites.

Will I pay taxes for international shipping?

Our final product price is inclusive of all the applicable taxes and shipping charges.

What do I do if I never received my order?

Pls contact our customer care team @ agrobteam@gmail.com

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at agrobteam@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  You can always contact us for any return question at agrobteam@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items) We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

What is AGROB doing to keep customers and deliveries safe?

Customer safety is of utmost importance to us and we are closely monitoring the impact of COVID-19. We ensure that all our packages are handled with outmost care.

How do I contact your company if my question isn’t answered here?

Feel free to contact us at agrobteam@gmail.com

If you have any feedback about using this site or report abuse?

Feel free to contact us at agrobteam@gmail.com