Privacy Policy | AGROB India

Privacy Policy – AGROB INDIA PRIVATE LIMITED

Effective Date: 20 July 2025 | Version: 2.0 | Last Updated: 20 July 2025

AGROB INDIA PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) is committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website www.theagrob.in, in accordance with the Digital Personal Data Protection Act, 2023 and other applicable laws in India.

1. Definitions & Scope

“Personal Data” means any data about an individual who is identified or identifiable.
“Sensitive Personal Data” includes financial, health, biometric, racial or ethnic origin, religious or philosophical beliefs.
This policy applies to all Personal Data processed by us via the website, mobile apps, or offline interactions.

2. Data We Collect

Identifiers: Name, email, phone, postal address
Technical Data: IP address, device info, browser type, location (Google Analytics)
Account Data: Username, password (never shared)
Order & Payment Data: Order history, payment status (payment card data handled by PSP—never stored by us)
Communications: Feedback, support queries
Cookies & Usage Data: See Section 7 below
We do not collect Sensitive Personal Data without explicit consent.

3. How We Use Your Data

To provide and manage our services
To respond to customer support requests
To improve user experience and site functionality
To send promotional emails (only if you’ve opted in)
To perform analytics (via Google Analytics)
We do not sell or share your Personal Data for marketing.

4. Legal Basis for Processing

Consent: When you create an account or subscribe
Contract: To fulfill orders you place
Legitimate Interests: Security, fraud prevention, analytics

5. Grievance Redressal Officer

Name: Mr. Harsh UPADHYAY
Email: agrobteam@gmail.com
Phone: +91‑9810652348

Contact our Grievance Officer for any data‑privacy concerns or complaints.

6. Breach Notification

We will notify the Data Protection Authority and affected individuals within 72 hours of any personal-data breach.
Our internal incident‑response plan governs escalation, containment, and remediation.

7. Data Storage and Security

Data is stored securely on A2 Hosting with EU Servers, with encrypted backups on Google Drive (Google Cloud).
We retain Personal Data for up to 3 years, then delete or anonymize it.
Technical and organizational measures (encryption, access controls) protect your data.

8. Cross‑Border Data Transfers

Transfers outside India are governed by Standard Contractual Clauses under the DPDPA.
All third‑party recipients must adhere to equivalent data‑protection standards.

9. Consent Management

Consent is obtained via explicit checkboxes at registration or checkout.
You may withdraw consent anytime in your account settings or by emailing agrobteam@gmail.com.
Non‑essential cookies/tracking activate only upon your consent.

10. Use of Cookies

A Cookie Banner appears on your first visit to capture consent for non‑essential cookies.
Cookies enable session management, site preferences, and analytics.
See our separate Cookie Policy for full details.

11. Data Sharing and Third Parties

Service Providers: Payment processors (e.g., Razorpay), hosting (HostGator), analytics (Google Analytics) under strict contracts.
Legal Authorities: When required by law or court order.
Security Events: In cases of fraud or cybersecurity threats.